About Us

graduating students

The CSAA facilitates the metric-based development of student-centered services. The CSAA will focus its efforts on improving the efficacy, effectiveness and efficiency of divisional services with the intent of improving retention and graduation rates.

  • Efficacy—change in student behaviour or outcomes.
  • Effectivenesshow well a program or service is achieving its goals.
  • Efficiencyreturn on allocated resources.

Specific areas of interest are:

  • Aspiring to 4-year graduation for freshmen cohorts
  • Aspiring to 2-year graduation for transfer cohorts
  • Quality of the undergraduate student experience, regardless of entry pathway
  • Advancing knowledge, research and best practices to enhance the educational journey for all students